Enterprise Applications
Description

While voice search is becoming more common in the consumer context, enterprises are again lagging behind in providing such experiences to their employees and customers. Many requirements within the enterprise can be handled through personalized search and question answering systems. For instance, employees in large enterprises have many questions regarding HR policies and procedures, which are today answered by HR partners or HR help desk teams. In many of these situations, the answer is already available in information sources with the enterprise, such HR policy manuals, FAQs, and other material. However, searching and finding information in these sources is a very cumbersome process and most employees rather prefer to send an email to their contact or to the help desk. This experience can be improved significantly by providing more intelligent and natural question answering systems that can automatically answer questions by analyzing a questions presented through email, say, and retrieving the relevant information from the available documents.